di999's Privacy Policy
How your personal information is collected, used, and kept safe — di999's full privacy policy is detailed here.
Introduction and Purpose
Welcome to the di999 platform. This privacy policy makes clear our commitment regarding your information.
About This Policy
di999 ("we", "our", or "platform") provides a safe and reliable online gaming experience for players in Bangladesh. This privacy policy explains how we collect, use, store, and protect your personal information when you use our website and services.
By using di999's website or services, you are considered to have accepted the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
This policy applies to all di999 digital channels — including the website, mobile version, and our customer support channels. We reserve the right to update this policy from time to time, and you will be notified of any significant changes.
What Information We Collect
We collect certain information to provide and improve our services.
Personally Identifiable Information
During account registration and identity verification, we may collect:
- Full name and date of birth
- Email address
- National ID / passport number (where applicable)
- Residential address
- Age verification details (for users aged 21 and above only)
Financial and Transaction Information
For secure payment processing, we collect:
- bKash, Nagad, or Rocket account numbers (partial)
- Deposit and withdrawal amounts and history
- Transaction date, time, and reference numbers
- We do not store full bank account details
Technical and Usage Information
Information collected automatically to improve platform quality:
- IP address and device type
- Browser type and operating system
- Duration and frequency of page visits
- Game play history and activity logs
- Cookies and similar tracking technologies
Communication Information
Information provided during customer support and communications:
- Live chat conversation records
- Email content and exchange history
- Complaint and review details
- Voluntarily submitted feedback and opinions
Purpose of Information Use
Collected information is used only for the following purposes.
Service Operation and Improvement
di999 uses your information to:
- Create and manage your account and verify your identity.
- Process secure financial transactions through bKash, Nagad, or Rocket.
- Ensure the technical functionality of our gaming platform.
- Accurately deliver bonuses, promotions, and VIP rewards.
- Personalize the player experience and improve service quality.
Security and Compliance
To protect our platform and users:
- Detect and prevent fraud, money laundering, and other illegal activities.
- Enforce responsible gaming policies and help prevent problem gambling.
- Ensure age verification (for users aged 21 and above only).
- Meet legal obligations and regulatory requirements.
- Establish or defend against disputes and legal claims.
Communication and Marketing
With your consent, we may use your information to:
- Inform you about service updates, new games, and promotional offers.
- Provide customer support and respond to your inquiries.
- Send messages related to relevant gaming tips and bonus offers.
- You have the right to opt out of marketing communications at any time.
Information Sharing and Disclosure
We do not sell your personal information to third parties. Information may be shared only in the following limited circumstances.
Service Provider Partners
di999 works with trusted third parties for specific technical and service operations. These partners include payment processing services, game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe, and others), and technology infrastructure providers. These partners are provided only the information necessary to carry out their designated functions and are required to comply with our privacy standards.
Legal and Regulatory Authorities
Under legal obligations, or in response to a court order or formal request from a competent authority, we may disclose relevant information. Information may also be shared with relevant authorities in connection with fraud investigations, anti-money laundering efforts, and addressing illegal activities.
What We Never Do
- We do not sell or rent your personal information to third parties.
- We do not transfer your information to advertisers in exchange for any compensation.
- We do not share your financial information with unauthorized parties.
- We do not use your information beyond the purposes described in this policy.
Cookies and Tracking Technologies
Our platform uses cookies to improve your user experience.
Essential Cookies
Essential for core platform functionality. Used to keep login sessions active, for security verification, and error detection. These cookies cannot be disabled.
Analytical Cookies
Help us monitor and improve the quality of our services. Information such as which games you play most and how long you spend on the platform is used to improve the service.
Preference Cookies
Remember your preferences such as language settings, game filters, and display settings. This removes the need to redo your settings every time you log in.
Data Security Measures
We use industry-standard technology and practices to protect your information.
Encryption and Secure Connections
di999 uses SSL (Secure Socket Layer) encryption for all data transmissions. This means communication between you and our servers is fully encrypted and cannot be read by third parties. Our payment gateways — bKash, Nagad, and Rocket — maintain their own high-level security measures.
Data Storage and Access Control
Your information is stored on secure servers and only authorized staff can access the information they need. We conduct regular security audits and identify and address vulnerabilities in our systems. Internal data security is ensured through staff training and data confidentiality agreements.
Data Retention Period
We keep your information only for as long as it is necessary. All information is retained while your account is active. After account closure, the minimum information required to meet legal obligations may be kept for a defined period, then permanently deleted.
Your Rights and Controls
On the di999 platform, you have the following rights over your own information.
Right to Access
You can request a copy of the personal information we hold about you.
Right to Rectification
If your information is incorrect or incomplete, you can ask us to correct it.
Right to Erasure
In certain circumstances, you can request that your information be deleted.
Right to Restrict Processing
You can request that we limit the processing of certain information.
Right to Object
You can object at any time to the use of your information for marketing purposes.
Right to Data Portability
You have the right to request your information in a machine-readable format.
Third Parties and Children's Privacy
Third-Party Services
Our platform uses third-party technology for game software and payment services. These providers may have their own privacy policies. Using third-party services may mean their policies apply, for which di999 is not responsible.
Protection of Minors
di999 is a platform for users aged 21 and above only. We do not knowingly collect information from minors. If a minor accesses our platform, parents or guardians should notify us immediately and we will close the relevant account and delete the information.
Policy Changes and Contact
Privacy Policy Updates
di999 may update this privacy policy from time to time. This policy may be revised to keep pace with changes in law, technology, or our services. For any significant changes, we will notify you by email or through a notification on the platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy.
The "Last Updated" date at the top of this page always reflects the date of the most recent change. We recommend that you visit this page regularly.
Privacy Contact
If you have any questions or concerns about this privacy policy, please contact us.
Protecting your information is our priority. Please also read our Responsible Gaming Policy and Terms and Conditions.